Returns Policy


If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition and packaging within 14 days of receipt. Once your goods are accepted back into stock you will be issued with a refund within 7 working days.

UK customers can use the freepost returns label enclosed with their parcel. International returns will need to be posted/couriered back to us. We strongly advise you use a trackable, insured service. We cannot take responsibility for items lost or damaged during transit.

Items bought from the website can also be returned to the store for a refund - please allow up to 7 working days for the money to reach your account.

If you wish to exchange an item, please specify the size and colour on the returns form enclosed in your parcel. Please note if we do not have the size or colour you have requested for the exchange, we will send you an email notification and automatically issue a refund for the returned item. Customers will be charged for all extra postage costs incurred in an exchange. We will be in contact to arrange for delivery costs to be paid before the item is shipped. 

All refunds will be issued in the same form as the original payment.

 

RETURN ADDRESS

ALKEMI store
62 Nunhead Lane
London
SE15 3QE